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Tock is a reservations system app. Integrating Tock into OrderPort will result in all reservations being made in Tock. These reservations will automatically be imported into OrderPort. The integration requires accounts with both systems.
Page Contents
Requesting the Integration
The first step to getting the two systems integrated together is to send an email to both Tock and OrderPort with the request to enable the integration.
The owner of the Tock account will send an email to integrate@tockhq.com and helpdesk@orderport.net.
Within three business days, the Tock integration will be activated, and it will be ready for configuration.
Navigating to the Tock Integration Module
Once the integration is activated, you will have access to the Tock integration module in OrderPort admin.
The Tock integration module is in OrderPort Admin. Go to orderport.net to login.
At the bottom of the dashboard page is the Integrations option. Click on Integraitons, and find Tock at the bottom of the list.
You can also hover over the three lines toward the top right of the dashboard page.
The Tock integration module is the last option in the integrations column.
Setting Up the Integration
In the Tock module, there are three tabs: Configuration, Catalog, and Rooms.
Configuration Tab
In the Tock module, you will notice that the business group id, business id, and API key are already filled out by OrderPort. These were entered in during the activation process.
To verify the connection, use the 
button.
The Integration Status toggle enables or disables the integration.
The Customer Sync toggle determines whether changes to customer accounts in one system will automatically transfer to the other.
The Mapping Behavior toggle is only relevant if you allow or require customers to purchase products while booking a reservation. It controls how products that are unmapped are handled during the transfer process. When a Tock reservation is made with certain products included with it, the Tock product should be mapped to the corresponding OrderPort product. If a product is not mapped properly, the integration can either decline the reservation and send an error to the notification recipients, or it can ignore that product and process the reservation. The mapping process will be covered below.
The notification recipients are the emails which are notified when any problem occurs in the reservation import process.
The location and area options are for Tock reservations that don’t specify a location. Those orders will default to the selected location.
Catalog Tab
The catalog tab is used if customers will be booking reservations with products. When they purchase a product alongside a reservation, the Tock product will only import properly if it is mapped to a product within OrderPort.
Products will appear here to be mapped only after they are used in a reservation. You may need to run a fake reservation to get all the Tock products mapped to OrderPort products.
Rooms Tab
The rooms tab is much like the Catalog tab, except it is used to map rooms. Tock has reservation rooms, and these should be mapped to OrderPort areas so that OrderPort knows where to import a reservation to.
Rooms will appear here to be mapped only after they are used in a reservation. You may need to run a fake reservation to get all the Tock rooms mapped to OrderPort areas.
